Exceed Maintenance was formed in April 1991 in Wellington to satisfy the needs of the maintenance and repair services market. The services of a Exceed Maintenance franchise satisfy the need generated by window manufactures for service to their joinery, and provide the householder with expert assistance beyond the range of the average home handyman.
Market Demand
With the increasing use of aluminium joinery within NZ, a market has emerged for maintenance and repair services. Due to the natural aging process of the material and rapid increase in its use during the 1980’s, demand in this service market continues to grow.
Key Factors to Success
Exceed Maintenance Franchises have successfully met the needs of this new market. Success has been achieved by dedication to the following key factors:
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Thorough, reliable and thoughtful service
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Mobile “one stop’ service
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Full range of product offerings
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Focus on customer service
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Expert knowledge
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Continuous improvement principles
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Professional consumer communications
Complete Solution
A key aspect of the business is to provide a complete solution, integrating an array of maintenance and security services. By integrating these services, Exceed Maintenance provides a one-stop solution, in a thoughtful, profitable manner.
By listening to the customers Exceed Maintenance has continued to expand its products offerings to meet customer requirements, leading to increased share. In tandem with this expansion, Exceed Maintenance has developed an efficient business system and marketing strategy to fulfil the market need.
An Exceed Maintenance Franchise may be Perfect for You!
With the future looking bright and positive, Exceed Maintenance is looking to complete its network of franchise owners throughout the country.
In order to complete the business, we wish to identify practically minded individuals that may come from a trade background. It is likely that the individuals will feel comfortable working with their hands, and would like to be self-employed but would like the back up and support that a company such as Exceed Maintenance can and will provide. In brief, we are seeking real people to work with in order to provide practical services to everyday customers. They will be driven by a desire to provide exceptional customer service and be good communicators.
Mission
To provide our customers with a one stop solution to their window and door joinery maintenance requirements. In doing so, Exceed Maintenance endeavours to provide a thorough, reliable and thoughtful mobile service, which Exceeds customer expectations.
Our Franchise Vision
To establish a Franchise Team where each Team Member works hard and smart for the mutual benefit of all. To encourage them to think and act like business owners and help them reach their potential.
Services
Window joinery maintenance and repair, Burglary damage, Door rollers and hinge replacement, Window and door security installation, Conservatory repairs, Glazing (optional) Internal hardware.
Marketing Support and Franchise Features
A late model 5 door Japanese van smartly painted, fully sign written, fitted out and ready to be a mobile workshop. A portable computer and mobile phone. All the necessary tools and stocks required to do the job. Four weeks training including both onsite and business operation techniques- everything you need to successfully operate your business. Manuals on operations, marketing and technical aspects detailing proven systems of success and designed to be a quick reference tool. Company uniforms and identity cards. Stationary including marketing mail out material. All the documentation required by your bank to speed finance approval.
What Form of Continuing Guidance Will I Receive?
First of all, you will receive a Exceed Maintenance Operations Manual covering many important facets of your business operation. As manuals are updated, revisions will be made available to you.
You will also receive regular visits by Exceed Maintenance who will consult with you and offer useful advice and counsel on such system elements as quality, customer service, product information, advertising, record keeping, training, communication, promotion, and any other business information you require.
The Following is a guideline of the recruitment process:
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Initial inquiry from prospective franchise owner. Information pack and “Tell Us.
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About Yourself” sent out for consideration
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“Tell Us About Yourself” and Confidentially agreement returned by prospective franchise owner.
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Exceed Window Maintenance Limited review the information and proceed to book a first interview if assessed as suitable for consideration.
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First Interview conducted by David Dovey and full Disclosure Document and financials provided at this stage.
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Franchise Recruitment Manager to assess the prospective Franchise owner and recommend for a second interview where appropriate.
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Reference Checking
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Field Assessments with an Existing Franchise owner.
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‘Heads of Agreement’ signed with Exceed Maintenance.
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Deposit for Franchise paid
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Checklist of items required for franchise set-up e.g. Company formation, van fitout, van signage.
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Settlement date – Franchise Agreement signed, transfer of funds via Exceed Maintenance.
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Franchise Induction and Training Program (after settlement).
For more information visit our website or make an enquiry!